Customer Experience Manager

1 month ago


Gloucester, Gloucestershire, United Kingdom Care UK Full time
About the Role

We are seeking a highly motivated and experienced Customer Relationship Manager to join our team at Sandfields care home in Cheltenham. As a key member of our sales and business development team, you will be responsible for promoting our care home and driving enquiries through community relationships, events, and PR.

Key Responsibilities
  • Achieve targets for resident occupancy and average weekly fee.
  • Promote the care home and drive enquiries through events, sponsorships, and PR.
  • Communicate accurate information to prospective clients about our facilities, services, and prices.
  • Monitor competitor landscape and identify market opportunities.
  • Collaborate with the Home Manager and Head of Departments.
  • Complete all required reports accurately and on time.
  • Available for evening and weekend meetings and events as required.
What We're Looking For
  • A consultative sales approach.
  • Self-motivated, flexible, and enthusiastic.
  • Collaborative, sharing ideas and information.
  • Highly organised, managing multiple priorities.
  • Customer service oriented.
Why Care UK?
  • A dynamic, growing organisation dedicated to outstanding care.
  • A supportive, inclusive team environment.
  • A competitive salary and commission structure alongside a comprehensive benefits package.
  • The opportunity to make a meaningful impact on residents' lives.

We are committed to recruiting diverse, talented people who share our passion for helping others. If you're ready for the next step in your career, we want to hear from you.

About Us:

Care UK is an award-winning private care company with over 165 care homes across the UK. We are committed to exceptional care for our residents, with our values of Caring, Passionate, and Teamwork at the core of all we do. Join us and help shape the future of care.



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