ITIL Service Lead

2 days ago


Lichfield, Staffordshire, United Kingdom Talent Full time
ITIL Service Lead Opportunity

We are seeking a highly skilled ITIL Service Lead to join our team at Staffordshire Police. As a key member of our IT department, you will be responsible for overseeing the provision of excellent IT customer services across the force.

Key Responsibilities:
  • Manage vendor relationships to ensure maximum value and effective contract management.
  • Lead incident and problem management, including root cause analysis and resolution.
  • Oversee change management to minimize disruption to IT services.
  • Ensure accurate configuration management and release management to protect the integrity of the live environment.
  • Manage asset management to ensure accurate information about technology assets.
  • Lead service transition to ensure products are fit for purpose and meet agreed service acceptance criteria.
About You:

You will have significant experience in overseeing IT change and/or release management in a large organization, with a strong background in best practice change management methodologies. You will also have experience in managing assets and working knowledge of TCP/IP and firewalls, as well as technologies and infrastructure.

You will hold ITIL v3 or v4, a recognized project management qualification, and a postgraduate qualification or equivalent experience. Excellent stakeholder management skills and communication skills are essential for success in this role.

We are looking for a confident and experienced individual who can make a difference within our organization. If you are passionate about IT service management and have a strong track record of success, we encourage you to apply.


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