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IT Support Specialist

2 months ago

Lichfield, Staffordshire, United Kingdom Meritus Full time

Job Summary:

MERITUS is seeking an experienced IT Support Specialist to join our team as a Desktop Engineer. As a key member of our helpdesk engineering team, you will provide internal support to employees and external support to our customers.

Main Responsibilities:

  • Provide 1st and 2nd line desktop support to Windows technologies, including Active Directory, Office 365, and Windows 10/11.
  • Work via an ITIL-based ticketing system to agreed service level agreements (SLAs).
  • Collaborate with senior engineers to escalate and resolve complex server issues.
  • Maintain high service standards and ensure excellent customer satisfaction.

Requirements:

  • Proven experience in 1st and 2nd line support of Windows desktop infrastructure, including Active Directory, Office 365, and Windows 10/11.
  • Basic knowledge of Windows Server.
  • Experience working within a ticketing system and adhering to SLAs.
  • ITIL certification is a plus.

Benefits:

  • Salary up to £35,000.
  • Enhanced pension scheme with 6.5% matched contributions.
  • Private medical insurance.
  • Flexible working arrangements.
  • 25 days annual leave (inclusive of bank holidays).