Customer Service and Operations Manager
1 week ago
We are seeking an experienced professional to join our team as a Customer Service and Operations Manager. In this role, you will play a crucial part in providing excellent customer service and ensuring the smooth operation of our financial services. With a starting salary of £24,000 - £26,000 depending on experience, this is an excellent opportunity for someone looking to advance their career in a dynamic and growth-oriented environment.
As a key member of our team, your primary responsibilities will include:
- Providing exceptional customer service through various communication channels
- Resolving complex customer queries and complaints efficiently
- Working closely with internal teams to ensure seamless operations
- Maintaining accurate records and databases
- Staying up-to-date with industry developments and best practices
To succeed in this role, you will need:
- A minimum of 5 GCSEs grades 9-4 (A*-C) or equivalent, including Maths and English
- Strong IT skills, including proficiency in Excel
- Excellent communication and problem-solving abilities
- Experience in financial services or a keen interest in it
In return, we offer a comprehensive benefits package, including:
- A competitive starting salary of £24,000 - £26,000 DOE
- 25 days' holiday entitlement, increasing to 31 days with length of service
- Holiday buy and sell scheme
- Pension schemes with matched contributions up to 6%
- Discretionary bonus scheme
- Annual free share awards scheme
- Buy As You Earn (BAYE) Scheme
- Health Cash Plan – provided by Medicash
- Discounted private healthcare scheme and dental plan
- Free gym membership with on-site classes
- Employee Assistance Programme
- Sick pay+ pledge
- Enhanced maternity, paternity, and shared parental leave
- Discounted nursery fees at Kids Planet on Exchange Quay
- Loans for travel season tickets
- Charitable giving opportunities through salary sacrifice
- Calendar of social events, including monthly payday drinks, annual Christmas party, summer party, and more
- Parking at Exchange Quay
- Personal development programmes tailored to your career goals
- Ongoing technical training
- Peer recognition scheme with rewards
- Monthly leadership breakfasts and lunches
- Casual dress code
- Access to a range of benefits from our sponsorship deals
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