Frontline Support Specialist

3 days ago


Bristol, Bristol, United Kingdom University Hospitals Bristol NHS Foundation Trust Full time

We are seeking a dedicated and organized Frontline Support Specialist to join our team at University Hospitals Bristol NHS Foundation Trust. The successful candidate will be responsible for welcoming patients to our department, ensuring accurate patient information is held, and recording attendance on Medway/Mosaiq.

Main Duties
  • To provide exceptional customer service, liaising with patients, wards, clinical staff, GPs, and Trust support staff as necessary.
  • To communicate effectively, promptly, and accurately, applying discretion and tact when required, with written, telephone, and face-to-face contact.
  • To work collaboratively as part of a busy team, adjusting to change, and motivating colleagues to achieve excellent patient care.

The ideal candidate will have previous experience in a healthcare or public setting, including clerical/administration roles with filing and/or reception duties. A strong educational background, including GCSEs in English Language and Maths, is also essential.

As a valued member of our team, you can expect a competitive salary of £23,615 per annum, pro rata, along with opportunities for professional growth and development in a forward-thinking and innovative environment.



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