Service Charge Officer

7 days ago


Borehamwood, Hertfordshire, United Kingdom Reed Property & Construction Full time
Job Title: Service Charge Officer

We are seeking a skilled professional to serve as our Service Charge Officer. The primary responsibility of this role is to ensure accurate and timely reporting and accounting of service charges for all residents across various tenures.

This position requires compliance with relevant legislation, agreements, and best practices in the housing sector. Ideal candidates will have a strong background in service charge management and be familiar with Landlord and Tenant legislation.

Key Responsibilities:
  • Service Charge Enquiries: Respond to resident inquiries regarding service charges, providing clear explanations and resolving disputes when necessary.
  • Error Resolution: Correct errors in resident charges and verify charges for other teams working on Housing Benefit and customer payments.
  • Documentation Requests: Request and provide documentation related to service charges, including Section 21 & 22 requests, invoices, and Section 20 consultation information.
Requirements:
  • Landlord and Tenant Legislation: Understanding of relevant legislation and best practices, particularly those relating to service charges.
  • Service Charge Knowledge: Familiarity with the application of service charges in the social housing sector.
  • Communication Skills: Excellent communication skills, capable of handling customer enquiries effectively both in writing and verbally.
  • ERP and CRM Experience: Experienced in using ERP and CRM systems.

Estimated Salary: £18.93 per hour

Location: Borehamwood - Hybrid working (2-4 times a month)

Job Type: Full-time / Temporary



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