Head of Customer Experience

6 days ago


Welwyn Garden City, Hertfordshire, United Kingdom Sika Full time
About the Role

We are seeking a seasoned professional to lead our Customer Service team as the Head of Customer Experience. As a key member of our organization, you will be responsible for developing and implementing customer-centric strategies that drive business success.

Key Responsibilities
  • Lead and inspire the Customer Service team to deliver exceptional service and support.
  • Formulate and execute customer service strategies that align with Sika's business objectives.
  • Champion continuous improvement initiatives to enhance customer satisfaction and streamline operations.
What We Offer
  • A comprehensive and competitive total reward package, including a performance-based bonus scheme.
  • A generous holiday allowance, flexible hybrid working arrangements, and core hours working for better work-life balance.
  • Company pension contribution up to 10%, private healthcare, life insurance coverage, and global income protection.
  • Enhanced maternity and paternity pay, staff discount platform, cycle to work scheme, and service awards for milestone achievements.
  • Discounted Sika products and opportunities for professional and personal development through our global Sika Business School.
Requirements
  • Proven leadership experience in a B2B customer service role.
  • SAP experience and strong strategic and operational management abilities.
  • Excellent communication and interpersonal skills, with a demonstrated ability to drive change and foster continuous improvement.
  • Strong problem-solving and decision-making skills, with a steadfast commitment to delivering exceptional customer service.


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