Front of House Service Professional
4 days ago
Front of House Services Overview
As a valued member of the Frasers Group team, you will play a critical role in delivering exceptional customer experiences across our properties. The Front of House Service Professional will be responsible for managing the reception area, ensuring a seamless and welcoming experience for guests and visitors.
Key Responsibilities:
- Collate and deliver accurate reports on all aspects of information as requested from the client and senior management.
- Review existing standards and procedures, implementing new best practices to ensure a seamless delivery of Front of House Services.
- Administration, including booking meeting rooms, taxi requests, couriers, and management of all post and deliveries.
- Provide a high level of customer focus to meet the business needs.
- Receive and answer calls promptly and efficiently, identifying the callers' requirements and transferring calls as appropriate.
- Where appropriate, report accidents or incidents.
- Monitor and maintain the back area, ensuring the fire exit is clear of any obstruction.
Requirements:
- Working knowledge of IT, with experience in using Microsoft Office Skills.
- Good interpersonal skills, flexible to work with a range of styles and personalities and according to business demands.
- Excellent customer service skills, as well as organisational skills.
- Strong efficiency and self-motivated with excellent punctuality.
- Outgoing with a "can do" proactive attitude.
- Be innovative and provide creativity.
Frasers Group Benefits:
- A wide range of perks for our colleagues, including a benefits package.
- Frasers Champion, a peer-nominated scheme where 8 winners receive double their pay for a month.
- Fearless 1000, a bonus scheme for the top 1000 performers in the company.
- Frasers Festival, an annual celebration for Head Office and Retail Staff.
- CEO Sessions, quarterly opportunities for 20 employees to connect, network, and submit questions to the CEO and leadership team.
- Frasers Fit, a wellbeing programme supporting colleagues' physical, financial, and mental wellbeing.
- Retail Trust, free access to a 24-hour wellbeing helpline, wellness hub, counselling, and financial/legal support.
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