Hotel Front Desk Associate
4 weeks ago
Job Summary
Frasers Group is seeking a highly skilled and motivated Hotel Front Desk Associate to join our team. As a key member of our Front of House team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our guests.
Key Responsibilities
- Manage the reception area, ensuring it is always clean and well-maintained.
- Meet and greet guests, providing a warm and welcoming experience.
- Handle guest inquiries and resolve any issues in a timely and professional manner.
- Collate and deliver accurate reports as requested by management.
- Review and implement new best practices to improve Front of House services.
- Administer tasks such as booking meeting rooms, arranging taxi requests, and managing post and deliveries.
- Provide a high level of customer focus to meet business needs.
- Answer calls promptly and efficiently, transferring calls as necessary.
- Report any accidents or incidents as required.
- Monitor and maintain the back area, ensuring the fire exit is clear and safe.
Requirements
- Working knowledge of IT, with experience in using Microsoft Office skills.
- Good interpersonal skills, flexible to work with a range of styles and personalities.
- Excellent customer service skills and organisational abilities.
- Strong efficiency and self-motivation, with excellent punctuality.
- Outgoing and proactive attitude, with a willingness to innovate and provide creativity.
What We Offer
Frasers Group is committed to providing a supportive and inclusive work environment. We offer a range of benefits, including a competitive salary, comprehensive training, and opportunities for career development. Our team is passionate about delivering exceptional customer service and making a positive impact on our guests' experiences.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your CV and a cover letter, to our Recruitment Team. We look forward to hearing from you.
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