Hotel Reception Specialist
4 weeks ago
Job Description
As a key member of the Frasers Group team, you will play a crucial role in delivering exceptional customer service and ensuring the smooth operation of our front-of-house services. Your responsibilities will include:
- Providing a warm welcome to guests and visitors, and offering assistance where required
- Collating and delivering accurate reports on front-of-house activity, as requested
- Reviewing and implementing best practices to optimize the delivery of front-of-house services
- Administrative tasks, including booking meeting rooms, arranging taxi requests, and managing post and deliveries
- Providing a high level of customer focus to meet business needs
- Receiving and answering calls efficiently, identifying callers' requirements, and transferring calls as necessary
- Reporting accidents or incidents, as required
- Ensuring the back area is clear of obstructions and maintaining a safe working environment
Requirements
We are seeking a highly organized and efficient individual with excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer service. You will have a working knowledge of IT, with experience in using Microsoft Office skills, and be flexible to work with a range of styles and personalities.
What We Offer
In addition to a competitive salary and benefits package, we offer a range of perks and rewards for our employees, including opportunities for career development and recognition for outstanding performance.
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