Employment Advisor

3 days ago

StainesuponThames, Surrey, United Kingdom The Fedcap Group Full time
Job Title: Employment Advisor

As an Employment Advisor with The Fedcap Group, you will play a vital role in supporting individuals into sustainable employment. Your primary responsibility will be to deliver high-quality, personalized support to those who are long-term unemployed and participating in the Department for Work and Pensions' Restart Scheme.

Key Responsibilities:
  • Ensure your personal performance targets and Key Performance Indicators (including quality and compliance levels) are met.
  • Address customers' personal barriers to employment and support them through a structured pathway of activities.
  • Identify, structure, and recommend wellbeing and training solutions, working in close consultation with your team to meet the specific needs of participants and employers.
  • Maintain accurate customer records, utilizing Microsoft 365 and CRM solutions.
Requirements:
  • Proven ability to build rapport, understand, and empower individuals from diverse backgrounds, including those with complex needs.
  • Confidence in coaching, motivating, and questioning customers to gain a thorough understanding of their needs.
  • High emotional intelligence and excellent listening skills.
  • Skilled in CV writing, highlighting customers' key experiences and strengths.
Benefits:
  • Minimum 33 days' holiday entitlement and a pension contribution up to 5%.
  • Free life assurance cover, totaling four times your annual salary.
Equality, Diversity, and Inclusion:

The Fedcap Group is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy. We are a Disability Confident Leader employer and will make reasonable adjustments to the recruitment process to ensure no applicant is disadvantaged due to their disability.

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