Hospitality Operations Manager

4 days ago


Manchester, United Kingdom Hilton Hotels Full time
Hilton Hotels - Food and Beverage Supervisor

We are seeking an ambitious Food & Beverage professional to join our team in Podium Restaurant. As a Food and Beverage Supervisor, you will be responsible for supervising operations to deliver an excellent Guest and Member experience.

About the Role

  • You will supervise and deliver operations smoothly and efficiently, dealing with guests' queries and complaints, and creating memorable experiences for our guests and colleagues.
  • You will work closely with the management team, deputising in their absence, and working towards common goals.
  • As a leader, you will guide your team to success and develop your leadership skills.

Your Responsibilities

  • Supervise daily operations in Food and Beverage outlets.
  • Manage teams to achieve departmental targets and ensure high standards of service.
  • Resolve guest complaints and feedback in a professional manner.
  • Work collaboratively with other departments to achieve business objectives.

About You

  • You have excellent communication, coaching, and problem-solving skills.
  • You are passionate about guiding your team to success and delivering exceptional results.
  • You enjoy supervising and leading teams to achieve business objectives.

What We Offer

  • A competitive hourly rate of £12.53 plus service charge.
  • Free and healthy meals when on duty.
  • Discounted Membership Rates to wellness facilities.
  • Team events and initiatives such as cinema visits or staff parties, team treats and wellness days.
  • Grow your Career through Personal Development programmes.
  • A chance to make a difference through Corporate Responsibility programmes.
  • Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages.
  • Peoples pension with employers contribution.
  • High street discounts: with Perks at Work.
  • Holiday: 28 days including bank holidays (increasing yearly to up to 33 days).
  • Discounted dental and health cover.
  • Guest Experience Day after successfully passing probation.

About Us

We are a global hospitality company that operates a portfolio of hotels around the world. At Hilton, we pride ourselves on delivering exceptional Guest experiences and making every stay magical. We believe that every job makes the stay, and we are committed to supporting our employees in their careers and personal development.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company



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