Customer Service Professional
4 days ago
We are seeking a highly skilled Customer Service Professional to join our team at Teleperformance. As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences and ensuring that our customers feel valued and supported.
About the Role:
- Salary: £12.20 per hour
- Location: Glasgow (office-based role)
- Working Hours: Full-time, 40 hours per week, Monday to Friday (with possible weekend working and later operating hours)
Key Responsibilities:
- Provide high-quality customer service via telephone and email, responding to customer inquiries and resolving issues in a timely and professional manner.
- Work collaboratively as part of a team to achieve business objectives and deliver exceptional customer experiences.
- Develop strong relationships with customers, building trust and rapport through empathetic and solution-focused communication.
- Stay up-to-date with product knowledge and services, ensuring accurate information is provided to customers.
- Participate in training and development opportunities to enhance skills and knowledge.
Requirements:
- Quick learner
- Excellent verbal and written communication skills
- Ability to work effectively in a fast-paced environment
- Strong problem-solving and analytical skills
- Flexibility and adaptability
Benefits:
- Competitive hourly rate of £12.20
- 28 days' annual leave (including bank holidays), increasing to 30 days after one year of service
- Lifestyle Benefits programme featuring discounts and offers from various retailers
- Refer & Earn Scheme
- Employee welfare support
- Life Assurance Cover & Pension Scheme
- Opportunities for career development and progression
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