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Customer Service Professional

1 month ago

Glasgow, Glasgow City, United Kingdom Teleperformance Full time
Job Overview

We are seeking a highly skilled Customer Service Professional to join our team at Teleperformance. As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences and ensuring that our customers feel valued and supported.

About the Role:

  • Salary: £12.20 per hour
  • Location: Glasgow (office-based role)
  • Working Hours: Full-time, 40 hours per week, Monday to Friday (with possible weekend working and later operating hours)

Key Responsibilities:

  1. Provide high-quality customer service via telephone and email, responding to customer inquiries and resolving issues in a timely and professional manner.
  2. Work collaboratively as part of a team to achieve business objectives and deliver exceptional customer experiences.
  3. Develop strong relationships with customers, building trust and rapport through empathetic and solution-focused communication.
  4. Stay up-to-date with product knowledge and services, ensuring accurate information is provided to customers.
  5. Participate in training and development opportunities to enhance skills and knowledge.

Requirements:

  • Quick learner
  • Excellent verbal and written communication skills
  • Ability to work effectively in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Flexibility and adaptability

Benefits:

  • Competitive hourly rate of £12.20
  • 28 days' annual leave (including bank holidays), increasing to 30 days after one year of service
  • Lifestyle Benefits programme featuring discounts and offers from various retailers
  • Refer & Earn Scheme
  • Employee welfare support
  • Life Assurance Cover & Pension Scheme
  • Opportunities for career development and progression