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Customer Service Specialist

2 months ago

Birmingham, Birmingham, United Kingdom FirstPort (UK) Full time £23,571

Customer Service Specialist

**Job Summary:**

We are seeking a skilled Customer Service Specialist to join our team at FirstPort (UK). As a key member of our property management team, you will be responsible for delivering exceptional customer service to our clients across England, Wales, and Scotland.

**Key Responsibilities:**

* Provide timely and expert advice to customers through various communication channels, including calls, emails, and web chat.
* Collaborate with internal departments, specifically Property Managers, to ensure seamless support and resolution of customer issues.
* Liaise with contractors and suppliers to maintain open dialogue and ensure accurate information is provided.
* Categorize customer interactions to identify friction points and opportunities for service improvements.
* Communicate with teams to update on live events and support customer queries.
* Raise maintenance orders and liaise with contractors as necessary.
* Ensure internal databases are updated accurately and regularly.
* Handle customer payments securely and confidentially.

**Requirements:**

* Demonstrable experience of delivering exceptional customer service.
* Confident and articulate communication skills, both orally and in writing.
* Ability to build relationships with customers and clients.
* Efficient administration and record-keeping skills.
* Property management experience is desired but not essential.

**What We Offer:**

* Free parking and fruit.
* Discounted gym membership.
* True work-life balance.
* Opportunities for growth and progression.

**About Us:**

FirstPort is the UK's leading property management company, committed to providing the highest levels of customer service and putting our people first. We are a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS).

**Equal Opportunities:**

We are committed to promoting diversity and recruit on merit.