Customer Service Specialist

3 weeks ago


Birmingham, Birmingham, United Kingdom Sea Global Full time
Job Title: Member Services Manager

Sea Global is partnering with a leading housing and procurement organization to fill a Member Services Manager position. The ideal candidate will have experience in customer service and account management, with a strong understanding of the social housing sector.

Key Responsibilities:

  • Support the Member Services Team in providing exceptional customer service to members and supply chain partners.
  • Identify potential new members, send and track membership packs, and keep the team informed of developments.
  • Assist in drafting management and agent reports, conduct competitor analysis and mystery shopping, and run operational reports for the COO, Director, and Board.
  • Organize and track review meetings for clients, attend key client meetings and internal operational meetings, and track follow-up actions.
  • Prepare draft member review reports, draft social media content, and issue bulk emails.

Requirements:

  • Customer service and account management experience.
  • Ability to handle multiple tasks and work in a fast-paced environment.
  • Excellent communication and organizational skills.
  • Experience in the social housing sector or similar industries (desirable).
  • Basic understanding of procurement principles (desirable).


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