CRM and Data Leader

4 days ago


Southampton, Southampton, United Kingdom Guillaume Masson Full time

**About Guillaume Masson**

Guillaume Masson is a leading e-commerce technology company founded in 2010. We are a digital-first organization that values innovation and customer-centricity.

**Job Summary**

We are seeking a highly skilled CRM and Data Executive to join our growing Digital function. The successful candidate will be responsible for delivering strategic projects and managing 3rd party relationships.

**Key Responsibilities**

  • Work closely with the Senior CRM Manager to develop and execute strategic projects that align with the company's objectives.
  • Support the development of a customer-centric CRM strategy that leverages data to inform opportunities for personalization and conversion optimization.
  • Be the subject matter expert on the ideal customer experience, using data to identify opportunities for improvement.
  • Collaborate with the wider CRM team to deliver projects and support the development of a data-driven culture.
  • Develop and execute a testing plan to optimize performance across trading, brand, and automated email flows.

**Requirements**

  • Proven experience in a CRM/Email role, with a track record of executing multi-channel campaigns.
  • Experience working in a digital-first or tech environment, with a strong understanding of CRM principles.
  • Strong technical skills, including HTML and CSS.

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