Insurance Claims Specialist
4 weeks ago
Claims Service Representative
As a Claims Service Representative, you will play a crucial role in providing an exceptional claims experience to our customers. Your primary responsibility will be to effectively handle all claims allocated to you, ensuring that company policy, procedure, and regulatory requirements are adhered to at all times.
Key Responsibilities
- Efficiently handle all claims allocated to the job holder, handling claims from inception to resolution and liaising extensively with clients, insurers, claimants, policyholders, brokers, and other experts.
- Refer claims that fall outside of personal authority levels to line manager.
- Gather and process information, as directed, to support the effective assessment of more complex cases.
- Assist in the training of new or inexperienced staff in the use of company systems and processes.
- Maintain and develop personal knowledge and skills through continued professional development and ongoing desk training, ensuring that this is recorded in line with Training & Competency requirements.
- Conduct the business of the company at all times in a courteous and efficient manner.
- The job holder will, at various times, act for the insured and the insurer. The job holder will be responsible for adhering to all the group's procedures and policies, in relation to the identification and management of potential conflicts of interest and for the fair treatment of customers, and will ensure they follow the systems and controls operating to ensure that this is the case.
- Undertake any other tasks as may reasonably be required by the company.
Competency Profile
- General Insurance principles and practice
- Class of risk, product, and market knowledge
- General Insurance regulation & business ethics
- Customer care experience
- IT proficient
- Numeracy & Literacy
Benefits
- Holiday entitlement of 26 days plus bank holidays.
- Opportunity to progress your career across the entire Ardonagh family.
- Gain CII or ACII qualifications to boost your knowledge and career prospects.
- Pensions scheme for when you feel it's time to retire.
- 24-hour support for physical and mental wellbeing.
- 1 day paid volunteering day to give back to our communities.
- The Spotlight Awards, where we shine a light on the brightest talent across our group.
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