Shopping Experience Advocate

4 days ago


London, Greater London, United Kingdom Amazon Full time
Job Description
  • Collaborate with Shopping feature teams to improve customer experience quality across shopping features, devices, and locales.
  • Develop and maintain knowledge of AI and LLM technology to provide exceptional support to customers.
  • Work closely with development teams to establish and improve service support.
  • Provide mentoring, training, and documentation to other Support Engineers to enable them to perform support activities.
  • Contribute to the creation and improvement of all support documentation.

Estimated Salary: $120,000 - $180,000 per year, depending on location and experience.



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