Service Desk Specialist

13 hours ago


Sunderland, Sunderland, United Kingdom Barclays Bank PLC Full time
Key Responsibilities

We are currently seeking a skilled Service Desk Specialist to join our Sunderland team at Barclays Bank PLC. In this role, you will be the primary point of contact for customers, providing expert assistance and guidance to resolve their queries. Your responsibilities will include handling incoming calls, emails, and other requests, using your problem-solving skills to find effective solutions.

As a Service Desk Specialist, you will work within a fast-paced environment, collaborating closely with colleagues to achieve common objectives. The successful candidate will undergo a comprehensive training program, spanning up to 8 weeks, to equip them with the necessary knowledge and skills. An estimated salary of approximately £26,500 per annum reflects the competitive market rate for this role.

Key requirements for this position include excellent communication and problem-solving skills, a flexible attitude, and a willingness to learn and adapt. If you're passionate about delivering top-notch customer service and willing to take on new challenges, we encourage you to apply for this exciting opportunity.

  • Provide expert assistance and guidance to customers via multiple channels
  • Collaborate with colleagues to achieve shared objectives
  • Participate in ongoing training and development programs to enhance your skills

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