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Knowledge Management Specialist

1 month ago

Sunderland, Sunderland, United Kingdom Arriva plc Full time

We are seeking a talented Knowledge Management Specialist - Service Delivery to join our team at Arriva plc. This role involves driving the delivery of high-quality services to build and maintain effective relationships with IT Services stakeholders.

The successful candidate will develop and maintain the Problem Management process, including the Known Error Database. They will also report on the success of the Knowledge process and its benefits to stakeholders. Key responsibilities include preparing Process Reports, KPIs, and Metrics for Problem Management & Knowledge Management processes.

This role requires experience in Service Management and Knowledge Management, as well as good working knowledge of problem and incident management. A certification in ITIL Foundation V3 or 4 is also highly desirable. The salary for this role is £45,000 - £55,000 per annum.

We offer:

  • A generous pension plan.
  • Life Assurance and access to medical professionals.
  • 25 days holidays and statutory bank holidays per year.
  • Access to Employee Assistance Programme and Online Reward Gateway.
  • Eyecare vouchers.
  • Opportunity to join Employee Experience Forum and Global Arriva Inclusion Network.
  • Free Arriva bus travel for you and immediate family.

Our company values diversity and inclusion.