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Client Experience Lead

2 months ago

Westbury, Wiltshire, United Kingdom Pertemps Bristol Commercial Full time

Job Summary:

We are seeking a highly skilled and experienced Customer Service Manager to join our team at Pertemps Bristol Commercial. As a key member of our organization, you will be responsible for leading a dynamic team of client service advisors and internal sales staff, fostering a collaborative and results-driven environment.

Key Responsibilities:

  • Lead, mentor, and motivate a team of client service advisors and internal sales staff, providing guidance, support, and professional development opportunities.
  • Act as the primary point of contact for key clients, building strong relationships, addressing their needs, placing orders, resolving issues, and ensuring a high level of satisfaction.
  • Oversee daily operations, ensuring the timely and accurate processing of orders.
  • Assist the team in achieving targets and delivering exceptional customer service.
  • Handle escalated client issues and complaints, ensuring timely and effective resolution.
  • Collaborate with other departments to ensure seamless service delivery, building relationships and addressing any cross-functional challenges.
  • Analyse sales data to identify trends, opportunities, and areas for improvement.
  • Develop and implement strategies to optimise team performance and sales outcomes.

Requirements:

  • Proven hands-on experience in a client service or internal sales management role, preferably within the printing or packaging industry.
  • Strong leadership skills with the ability to inspire and guide a team.
  • Excellent communication and interpersonal abilities.
  • Proficiency in CRM software and MS Office Suite.
  • Exceptional problem-solving skills and a customer-centric approach.
  • Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously.