Lead Operations Manager

3 days ago


Milton Keynes, Milton Keynes, United Kingdom London Full time

Job Summary


We are seeking a highly experienced Deputy General Manager to lead our brand-new venue in Milton Keynes. As part of our rapid expansion, this is an exciting opportunity for an operations expert to take ownership and drive success in this new location.


About the Role


This dynamic role will involve working closely with the General Manager to oversee all aspects of the venue's operation, including managing staff, maintaining high standards of service, and driving sales growth.


Key Responsibilities



  • Manage daily operations, including staffing, inventory management, and customer service
  • Work closely with the General Manager to set business objectives and develop strategies to achieve them
  • Ensure compliance with company policies and procedures
  • Develop and implement plans to increase sales and improve customer satisfaction
  • Recruit, train, and develop a high-performing team
  • Maintain accurate records and reports as required

What We Offer



  • A competitive salary of up to £40,000 per annum
  • 28 days' holiday per year
  • Company pension contribution
  • Free bowling and activities for you and up to three others when not working (off-peak time)
  • 25% off food and drink
  • Annual team awards party
  • Access to our team wellbeing app – to support in promoting mental health awareness and wellbeing in our teams
  • Cycle2Work scheme partnered with Halfords
  • Refer a friend scheme

Requirements



  • 3+ years' experience in a similar management role in the leisure or hospitality sector
  • Proven track record of delivering results-driven performance
  • Excellent leadership and communication skills
  • Able to work shift patterns, including evenings and weekends
  • Possess a positive attitude, problem-solving skills, and ability to create a fun environment

Working with Us


Lane7 is a leading boutique bowling business in the UK, with multiple venues across three brands: Lane7, Level X, and Gutterball. We offer a fun, fast-paced environment with opportunities to grow and develop your career.



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