Operations Manager

1 day ago


Milton Keynes, Milton Keynes, United Kingdom H&M Group Full time

Job Title: Warehouse Team Leader

About the Role:

As a Warehouse Team Leader at H&M Group, you will be responsible for leading the day-to-day operations of our outbound department. You will ensure service levels, compliance, and drive continuous improvements in line with set targets for service, efficiency, and cost.

Key Responsibilities:

  • Lead, manage, and organize an outbound department team, and monitor productivity
  • Support outbound Department Manager in maximizing operational excellence, quality, and efficiency by proactive analysis of logistics processes and management of workflows
  • Responsible for retail store allocation & replenishment and online picking, pick location storage and replenishment, packing, potential future outbound VAS, and shipping to fulfill customer expectations
  • Secure efficiency and smooth operations in a cost-efficient way and according to H&M operational & sustainability standards
  • Guarantee optimal product availability and picking
  • Understand the features of the systems used in the warehouse, being able to run the operation on a daily basis
  • Responsible to conduct inventory counts
  • Identify risks and issues in daily DC outbound department team and report to outbound Department Manager to support resolving identified risks, issues, and follow-up

Requirements:

  • Good operational DC outbound experience across Online + Stores to effectively lead operations of an outbound team
  • Hands-on approach for pragmatic day-to-day workflow management and problem resolution
  • Understanding of outbound processes and garment flow
  • Good understanding of warehouse management system
  • Knowledgeable in operational outbound logistics standards, as well as department sustainability targets
  • Strong communication and coordination skills
  • Holistic view to look at the bigger perspective with a visionary approach
  • Ability to encourage collaboration, co-creation and people development by empowering others
  • Agile mindset with positive attitude to change & meaningful growth
  • Inclusive & empathetic towards others whilst encouraging diversity
  • Self awareness, understanding your impact on others and contribution to the whole group

Additional Information:

This is a full time permanent position. Rotation of shift patterns 06:00 -14:30 & 14:00 - 22:30 ** must be fully flexible to work any 5 days out of 7. ** Premium rate of pay for any PM shift worked


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