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Operations Manager

1 month ago

Milton Keynes, Milton Keynes, United Kingdom NEXT Full time

About the Role:

We are seeking an experienced Operations Manager to join our team at NEXT. As an Operations Manager, you will be responsible for overseeing all stock and operational processes for stockroom/warehouse, security, and offices. You will lead and inspire your team to be their best in order to maximise sales, drive efficiencies, and achieve performance targets.

Key Responsibilities:

  • Support the Store Manager in providing leadership and inspiring your team to be at their best, and stepping up to cover the store when needed
  • Create an atmosphere where delivering amazing service, achieving performance targets, and accurate stock processes is at the core of everything you do, in an environment which is commercial, operationally efficient, and safe
  • Support the Store Manager by being accountable for the store meeting all legal and compliance requirements in the areas you are responsible for
  • Be confident in leading disciplinary/grievance procedures where necessary
  • Have a clear understanding of managing manhour control expectations, to ensure all store processes are managed effectively and efficiently
  • Demonstrate a hands-on approach for all operational and commercial activities by working alongside the team
  • Show resilience during periods of change and embrace feedback to continue to drive results
  • Ensure security staff are utilised effectively and that all Company security procedures are adhered to at all times
  • Ensure training, development, and recruitment needs are addressed to a high standard

About You:

  • You are passionate about our customers, our people, and our products. This passion and energetic approach to work inspires others, creating a great working atmosphere and team spirit
  • You have an exceptional commercial and operational understanding, with the know-how to create a fantastic shopping experience for our in-store and online customers
  • You are a team player who works at your best in a results-driven, fast-paced, and challenging environment. You adapt to change quickly and can successfully bring the rest of the team on board with the new objectives
  • You are a great communicator and can work naturally with people at all levels. You stay calm and approachable even under pressure - always realistic with your expectations of others
  • You confidently problem-solve, make sound business decisions, challenge processes, and generate innovative ideas to take the business forward
  • You have experience in leading and coaching a high-performing team and effectively dealing with people issues
  • You are an effective multitasker who can plan, organise, and prioritise your workload
  • You have a flexible approach to working hours and are willing to work reasonable additional hours, some public holidays, and Sundays in line with the needs of the business

In accordance with Home Office guidance, successful candidates will be required to evidence their right to work in the UK before commencement of employment.

This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without NEXT sponsorship.