CRM Operations Specialist
1 day ago
We are seeking a skilled and driven Salesforce Business Analyst to join our team at Spectrum IT Recruitment. The estimated salary for this position is £50,000 - £55,000 per annum.
In this role, you will be responsible for maintaining and customising the Salesforce CRM platform to enhance merchant acquisition and relationships across various markets. You'll play a key role in streamlining CRM processes and ensuring Salesforce is configured to meet the unique needs of our clients.
About the Role:
- Main Responsibilities:
- Salesforce Platform Management: Oversee and manage all aspects of the Salesforce platform, ensuring it is customised to meet the specific needs of our business.
- Customisation & Optimisation: Configure workflows, user accounts, data imports and exports, and create reports and dashboards to drive business objectives.
- Security & Data Protection: Manage user roles, permissions, and security settings to maintain the confidentiality and integrity of platform data.
- Cross-functional Collaboration: Work closely with different business units to understand their needs, offering support and training while ensuring a standardised approach across the organisation.
- Coordination: Work with external Salesforce partners to ensure smooth implementation of integrations and customisations, meeting business requirements.
- Platform Enhancement: Continuously monitor and improve the performance of Salesforce to align with company goals, ensuring it is effectively supporting merchant acquisition and growth strategies.
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