Customer Service Representative

2 weeks ago


Peterborough, Peterborough, United Kingdom Resource Management ltd Full time
Complaint Handler

We are seeking a skilled Complaint Handler to join our team at Diligenta. As a key member of our customer service delivery team, you will play a vital role in ensuring that every customer feels relieved or satisfied after their call.

With multiple positions available due to our growing partnership with Phoenix, you will enjoy flexible working hours with no evening or weekend shifts. Our state-of-the-art facility at Lynch Wood offers free on-site parking and excellent transport links, making it easy to balance work and personal life.

Key Responsibilities:

  • Investigate and resolve customer complaints in a timely and effective manner
  • Use sound judgment to provide empathetic and effective resolutions
  • Work collaboratively as part of a team to achieve excellent customer service
  • Communicate complex matters in a simple and supportive way
  • Focus on resolving issues and queries effectively and empathetically

Requirements:

  • Strong customer service experience is required
  • Excellent communication and listening skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Good PC skills and knowledge of Microsoft Office

About Us:

Diligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. We deliver exceptional customer service to customers on behalf of well-known brands, including Lloyds Banking Group, The Phoenix Group, AVIVA, Standard Life, M&G Prudential, and Nest. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers.

We are proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group. Diligenta is an equal-opportunity employer and celebrates diversity, committed to creating an inclusive environment for all employees.



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