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Deputy Shop Manager

2 months ago

Warminster, Wiltshire, United Kingdom Dorothy House Hospice Full time
About the Role

We are seeking a highly motivated and experienced Deputy Shop Manager to join our team at Dorothy House Hospice. As a key member of our retail team, you will be responsible for supporting the Shop Manager in the day-to-day operations of our store, ensuring excellent customer service, and driving sales growth.

Key Responsibilities
  • Customer Service: Provide exceptional customer service, ensuring that customers have a positive shopping experience and are satisfied with their purchases.
  • Team Management: Support the Shop Manager in managing the store team, including recruitment, training, and development of staff.
  • Stock Management: Ensure efficient stock control and rotation of all stock, maintaining high standards of stockroom organization and inventory management.
  • Financial Management: Assist with financial procedures, banking, and administration, ensuring accurate and proper financial records.
  • Marketing and Sales: Develop and implement marketing strategies to drive sales growth, increase customer engagement, and promote the Dorothy House brand.
  • Volunteer Management: Support the recruitment, training, and management of volunteers, ensuring they are competent to perform their duties and provide excellent customer service.
  • Health and Safety: Maintain adherence to health and safety guidelines and procedures, ensuring a safe working environment for staff and customers.
Requirements
  • Experience: Proven experience in a retail or customer-facing role, with a strong background in team management and customer service.
  • Skills: Excellent communication and interpersonal skills, with the ability to motivate and lead a team. Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Education: Good standard of maths and English, with a strong understanding of financial procedures and stock management.
What We Offer
  • Competitive Salary: A competitive salary and bonus scheme, reflecting your value to the team.
  • Benefits: A range of benefits, including generous holiday allowance, pension scheme, and access to training and development opportunities.
  • Supportive Team: A supportive and collaborative team environment, with opportunities for career growth and development.