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Customer Service Representative
4 weeks ago
We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Operative. As a key member of our customer service team, you will play a vital role in ensuring the smooth daily operation of our department.
Key Responsibilities:- Assist the Customer Service Manager in covering the Goods-In desk, including the booking-in and processing of deliveries and collections, following strict health and safety protocols.
- Liaise professionally with customers, drivers, transport planners, hauliers, and colleagues, ensuring accurate and timely provision of documentation for a smooth service.
- Work collaboratively with a team to achieve operational performance targets and goals.
- Adhere to all company procedures and perform all necessary tasks in a timely manner.
- Input customer data accurately using relevant systems to maintain accurate records.
- Support the management of the internal system, specifically ISO9001, and ensure all relevant systems are updated.
- Assist the Customer Service Manager and Senior Leadership Team in delivering exceptional customer service.
- Perform general office administrative duties as required.
- Adhere to health and safety processes, conducting regular checks to minimize risks.
- Establish and maintain effective communication with the Customer Service Manager, Senior Leadership Team, customer service team, and personnel from other departments.
- Investigate and resolve customer queries, escalating when necessary.
- Assist in producing corrective action plans and initiating remedial action when there is non-conformance to systems.
- Raise accurate invoices within required time-frames for each customer.
- Provide recommendations for improving working practices and procedures.
- Maintain a high standard of personal appearance and hygiene.
- Behave professionally at all times.
- Show flexibility towards start times and working hours, occasionally working unsociable shifts.
- Undertake any other reasonable duties as required.
- Previous clerical/administrative experience preferable, with some understanding of stock control.
- Experience of working in a team in a busy office environment.
- Clear communication skills and a good telephone manner.
- Ability to establish effective working relationships.
- Awareness of health and safety.
- IT literate, competent with WMS and Microsoft Office, particularly Excel.
- Weekly pay
- Holiday pay
- Well-being support
- Eye-care vouchers
- Employee discounts
- Free on-site parking
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role, your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
