Operations Coordinator

2 weeks ago


Telford, Telford and Wrekin, United Kingdom Henderson Scott UK Full time

Job Title: Operations Specialist

Duration: 6 Months

Location: Hybrid - 30% onsite in Shropshire

Required Skills:

  • Excellent Stakeholder Management
  • Team management
  • Performance management
  • Data analysis

The Operations team plays a critical role in supporting the business in a competitive landscape. Effective governance and control are essential to provide accurate information for business decisions and processes. The pipeline is used for internal and group reporting to understand the business by contract and by client area.

Key Functions of an Operations Specialist:

  1. Maintain and govern the pipeline using the Salesforce CRM system, showcasing exceptional organizational skills and attention to detail.
  2. Drive productivity and improve processes to ensure accurate and high-quality business development cost and bookings reporting.
  3. Provide an accurate and timely view of client demand to the Delivery Unit, Finance, and Contract Delivery Areas/Client Focused Areas.
  4. Offer analytical expertise for detailed analysis on an ad-hoc and regular basis, covering various aspects of sales data.
  5. Lead the sales governance process for assigned Contract Delivery Areas, supporting and guiding Relationship Managers to ensure opportunities are reported correctly against the appropriate contract and CFA.
  6. Exhibit excellent communication skills and the ability to work in a dynamic, fast-paced environment.
  7. Develop strong relationships within the business and the wider market unit.

Key Responsibilities:

  • Maintain and govern the pipeline using the Salesforce CRM system.
  • Drive productivity and improve processes to ensure accurate and high-quality business development cost and bookings reporting.
  • Provide an accurate and timely view of client demand to the Delivery Unit, Finance, and Contract Delivery Areas/Client Focused Areas.
  • Offer analytical expertise for detailed analysis on an ad-hoc and regular basis, covering various aspects of sales data.
  • Lead the sales governance process for assigned Contract Delivery Areas, supporting and guiding Relationship Managers to ensure opportunities are reported correctly against the appropriate contract and CFA.
  • Exhibit excellent communication skills and the ability to work in a dynamic, fast-paced environment.
  • Develop strong relationships within the business and the wider market unit.

About Us:

Henderson Scott UK is a leading provider of business solutions. We are committed to delivering high-quality services to our clients and partners.



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