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Accommodation Operations Manager

2 months ago

Sheffield, Sheffield, United Kingdom Cloud Student Homes Full time
Accommodation Manager

Cloud Student Homes is a leading provider of Purpose Built Student Accommodation in England, dedicated to delivering exceptional student experiences. As an Accommodation Manager, you will play a pivotal role in ensuring the highest safety standards while providing a first-class residential and customer experience.

Key Responsibilities:
  • Lead the management of the residence, ensuring compliance with operating principles and supporting the achievement of industry-leading service levels.
  • Maintain the facility to the highest standards, adhering to all relevant legislation and industry standards.
  • Liaise with colleagues to ensure seamless collaboration across the facility.
  • Recruit, train, and develop staff to embody the 'more than just a room' philosophy.
  • Promote a vibrant community across the facility.
Accommodation Operations:
  • Assist agents with check-in and check-out procedures, ensuring efficient room management and GDPR compliance.
  • Ensure social activities are staffed and monitored, aligning with Cloud Student Homes policies and procedures.
  • Manage day-to-day operations, including parcel collection, parking, and health and safety checks.
  • Build key relationships with outside contractors and third-party representatives.
Building and Facilities Management:
  • Oversee residence maintenance and housekeeping, ensuring sector-leading service levels.
  • Monitor contractor and service contracts for efficient implementation and compliance.
  • Conduct regular inspections of common spaces, maintaining records in line with Cloud Student Homes procedures.
Financial:
  • Monitor Service Charge budgets to ensure value for money and cost savings on behalf of Investors.
Requirements:
  • Creative problem-solving and customer service skills.
  • Experience in facilities management and accommodation-related areas.
  • Ability to work a 40hr week, Monday to Friday.
  • 20 days annual leave, plus bank holidays.
  • Talent pipeline and employer contributory pension scheme.