Accommodation Operations Manager

2 weeks ago


Sheffield, Sheffield, United Kingdom Cloud Student Homes Full time
Accommodation Manager

Cloud Student Homes is a leading provider of Purpose Built Student Accommodation in England, dedicated to delivering exceptional student experiences. As an Accommodation Manager, you will play a pivotal role in ensuring the highest safety standards while providing a first-class residential and customer experience.

Key Responsibilities:
  • Manage the residence with a focus on safety, security, and social aspects of university life.
  • Lead the management of the residence, ensuring compliance with operating principles and supporting the achievement of industry-leading service levels.
  • Maintain the facility to the highest standards, adhering to all relevant legislation and industry standards.
  • Liaise with colleagues to ensure collaboration across the facility.
  • Recruit, train, and develop staff to promote the 'more than just a room' philosophy.
  • Promote a vibrant community across the facility.
Accommodation Operations:
  • Assist agents with check-in and check-out procedures, ensuring efficient room management and GDPR compliance.
  • Manage social activities, staffed and monitored in line with Cloud Student Homes policies.
  • Day-to-day management of service delivery to students, including parcel collection, parking, and health and safety checks.
  • Manage key relationships with outside contractors and third-party representatives.
Building and Facilities Management:
  • Oversee residence maintenance and housekeeping, ensuring sector-leading service levels.
  • Monitor contractor and service contracts for efficient implementation and compliance.
  • Conduct regular inspections of common spaces, maintaining records in line with Cloud Student Homes procedures.
Financial:
  • Monitor Service Charge budgets to ensure value for money and cost savings on behalf of Investors.
Marketing and Promotion:
  • Ensure adherence to policies and procedures in accordance with legislation and the ANUK accreditation scheme.
  • Support colleagues with immigration legislation requirements.
  • Ensure 'right to rent' legislation documentation is checked, recorded, and stored in line with policy.


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