Assistant Manager

2 months ago

Sheffield, Sheffield, United Kingdom iQ Student Accommodation Full time

About iQ Student Accommodation

iQ Student Accommodation is a leading provider of student accommodation in the UK, with a strong presence in London and Manchester. Our mission is to deliver exceptional student experiences and create a world-class business.

Job Summary

We are seeking an experienced Assistant Manager to join our Operations Team. As Assistant Manager, you will assist the Operations Manager in the day-to-day running of our sites, ensuring a positive and memorable experience for residents.

Key Responsibilities

  • Support the Operations Manager in the management of site operations, including administrative tasks and customer service.
  • Assist with the creation of a positive and memorable experience for residents, including supporting the development of site policies and procedures.
  • Complete administrative tasks, including logging of maintenance requests, filing, and preparing notices.
  • Handle and resolve customer complaints in a patient and understanding manner.
  • Assist with the management of the team and deputise in the absence of the Operations Manager.
  • Ensure compliance with health and safety standards.

Requirements

  • Experience in a customer-facing role, preferably in a student accommodation or hospitality setting.
  • Strong communication and interpersonal skills, with the ability to build relationships with residents, colleagues, and external partners.
  • Ability to work independently and as part of a team, with a flexible approach to working hours.
  • Knowledge of UK Health and Safety legislation and regulations.

Benefits

  • Competitive salary and benefits package.
  • Opportunities for career development and progression.
  • Discounted gym memberships and access to a range of employee benefits.
  • Enhanced parental leave and flexible working arrangements.

About iQ

iQ Student Accommodation is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating a truly inclusive culture and encourage applicants to #BeYou.

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