Salesforce Functional Architect

3 days ago

London, Greater London, United Kingdom Wipro Full time
About Us

Wipro, a trusted partner to some of the world's largest brands, helps customers improve their business experiences with outcome-oriented consultants who bring the latest digital thinking and unmatched cloud experience.

We create actionable strategies that deliver results quickly, and help organizations adapt to a new experience-driven era. We deliver results quickly by harnessing the power of thousands of pre-built solution accelerators.

Brief Summary of Role

As a Wipro Functional Solutions Architect, you will be tasked with facilitating requirements development sessions to gain an understanding of our customer's current state processes and technology in the CRM space, and supporting implementation work that follows.

The Functional Solutions Architect will elicit current state pain points and uncover gaps in CRM best practices. From the session output, the FSA will lead design, with the delivery team, for a future state solution and be responsible for its approval and decomposition into user stories.

When appropriate, they will also produce more detailed supporting materials such as business cases, business process diagrams, wireframes and other context diagrams.

Responsibilities
  • Functional Solutions Architect will work onsite and remotely with customers to elicit and analyze their requirements, develop designs, and implement solutions.
  • Specific areas of concentration include:
    • Build a clear requirements development strategy for each customer engagement.
    • Strong understanding of Salesforce capabilities and limitations and can clearly communicate those to customers.
    • Lead discovery workshops, which includes the facilitation of large audiences, solution presentations, and prototype demonstrations.
    • Ability to organize and drive process reengineering sessions.
    • Responsible for identification and inventory of customer process pain points and gaps in best practices.
    • Perform rapid analysis and decomposition of complex business information into technical process components.
    • Perform business process modelling, User experience modeling and basic technical architecture diagramming.
    • Can interpret technical and business strategy roadmaps and apply a detailed technical solution.
    • Comfortable building and demonstrating prototypes in Salesforce.
    • Strong presenter to C Suite level audiences as well as technical teams.
    • Comfortable with heavy involvement in user acceptance test planning.
    • Effectively leverage multiple implementation team types (User experience, Change Management, Global Development Centers, Developer Communities).
    • Has hands on experience in several mid-size, global implementations using Salesforce Insurance cloud and Health cloud.
Education and Required Experience
  • Bachelor's degree in Computer Science, Software Engineering, MIS or equivalent combination of education and experience.
  • 5+ years' experience as a Business Analyst or Systems Consultant for a mid-to-large sized organization, or direct consulting expertise leading sales and marketing transformation projects.
  • Must be from Insurance background.
  • Experience with Salesforce configuration and custom development.
  • Experience with other CRM software (Siebel, Clarify, Vantive, Peoplesoft, NetSuite, RightNow, etc.).
  • Experience developing LOE's in conjunction with sales.
  • Strong presentation and communication skills.
  • Familiarity with enterprise integration tools and extract, transformation and load (ETL) tools.
  • SF Industries Platform Developer/Consultant certification.
  • SF Industries CPQ certification or certification in either Salesforce CPQ or Apttus CPQ.
  • Hands-on experience with Omnistudio DataRaptor, Omnistudio FlexCards, Omnistudio OmniScript, SFIDX, Omnistudio Integration Procedures, Ratings Engine in SFI Insurance cloud and including:
    • Product Administration.
    • Quoting.
    • Policy Administration.
    • Contract & Enroll.
    • First Notice of Loss (FNOL).
    • Claims Management.
    • SFI EPC/CPQ(Comms or utilities cloud).
    • Calculation procedure and matrix.
    • Health cloud Provider Network Management.

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