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Customer Service Representative

2 months ago

Basingstoke, Hampshire, United Kingdom Team Jobs Full time

Job Summary:

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our team, you will play a critical role in building positive relationships with customers, ensuring their satisfaction by providing exceptional customer service.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and efficient manner
  • Communicate effectively with customers to understand their needs and provide solutions
  • Process customer transactions and maintain accurate records
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience
  • Stay up-to-date with product knowledge and company policies to provide accurate information to customers

Requirements:

  • Previous customer service experience, preferably in a call center or retail environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet productivity standards
  • Basic computer skills and proficiency in Microsoft Office

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package