Customer Service Team Director

2 weeks ago


London, Greater London, United Kingdom NHS Full time
About the Role
The Assistant Director of Patient Experience will lead a team of professionals responsible for improving the quality of services delivered to our patients and their carers. The role requires a strong understanding of patient experience principles and practice, as well as excellent leadership and communication skills. Key responsibilities include overseeing services and projects that contribute to improvements in patients' and carers' experiences. You will work closely with our patients, their carers and the wider communities to involve them and improve the quality of services that we deliver. Salary: £61,927 to £68,676 per annum inc HCA's.

Person Specification
Educated to master's degree level or equivalent experience. Evidence of recent role-related or continued professional development. Substantial previous experience of leading a team in a patient experience or customer service in the public or private sector. Experience of collecting, analysing and presenting highly complex data in a variety of reports and media, including oral presentations suitable for the audience. Ability to interpret national guidance into local action plans and operating procedures. Ability to produce reports and dashboards to a high standard, interpreting complex data for others with exceptional attention to detail. Ability to project manage multiple projects. Highly patient/customer focused who consistently thinks about how their work can benefit patients and the public, and help frontline staff to provide better experiences. Confident user of MS Office applications. Ability to work without supervision in a challenging and busy environment while meeting tight deadlines.

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