Customer Service Director

4 weeks ago


London, Greater London, United Kingdom Velexa Full time
About Us

Velexa is a leading WealthTech innovator providing cutting-edge investment technology to financial institutions, including retail and private banks, neobanks, brokerages, asset managers, and wealth management disruptors. Headquartered in London, with operations in Sofia, GCC, and Brazil, Velexa has earned recognition as a top 100 WealthTech company, winning awards like Best Trading Technology Solutions Provider and Startup of the Year in 2024.

Why Join Us?

We are looking for a talented individual to join our team as a Customer Service Director. In this role, you will have the opportunity to shape the future of customer experience in a rapidly growing WealthTech startup. You will be responsible for developing and implementing customer strategies to deliver exceptional customer experiences, drive satisfaction, retention, and business growth.

Key Requirements
  • A proven track record of exceeding KPIs in fintech or WealthTech.
  • Strong leadership skills with experience managing high-performing teams in a fast-paced environment.
  • The ability to resolve complex issues efficiently with innovative solutions.
  • Excellent communication skills capable of engaging stakeholders at all levels.
  • A deep understanding of customer needs and a passion for delivering exceptional service.
Benefits

In addition to a competitive salary, we offer a range of benefits, including access to professional development opportunities within a supportive high-growth company. Our estimated salary for this role is £90,000 - £110,000 per annum, depending on experience.



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