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Customer Service Representative

2 months ago

Marlow, United Kingdom S4 Personnel Ltd Full time
Job Title: Ecommerce Customer Service Executive

Job Summary:

We are seeking an experienced Ecommerce Customer Service Executive to join our team at S4 Personnel Ltd. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving complaints, and taking and tracking orders.

Key Responsibilities:

  • Provide excellent customer service to clients via telephone and email
  • Resolve customer complaints in a timely and professional manner
  • Take and track orders, ensuring accurate and efficient processing
  • Work collaboratively with the sales team to ensure seamless customer experience
  • Contribute to the development and implementation of customer service strategies

Requirements:

  • Proven experience in customer service, preferably in an ecommerce environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Knowledge of business to consumer (B2C) customer service principles and practices

What We Offer:

  • Competitive salary and benefits package
  • Opportunity to work with a dynamic and growing company
  • Professional development and training opportunities
  • Collaborative and supportive team environment

How to Apply:

Please submit your CV and a cover letter outlining your experience and qualifications for this role. We look forward to hearing from you.