Customer Service Representative

3 weeks ago


Marlow, United Kingdom Bucks & Berks Recruitment PLC Full time

Job Title: Commercial Support Administrator

Job Summary:

We are seeking a highly organized and detail-oriented Commercial Support Administrator to join our team. As a key member of our team, you will be responsible for providing exceptional customer service, responding to billing queries, and creating accurate reports for customers.

Key Responsibilities:

  • Respond to billing queries within the required SLA's and discuss any issues with the billing manager/commercial support manager
  • Create accurate reports for customers
  • Negotiate with customers on usage and credits
  • Support sales campaigns and initiatives throughout the UK and Europe
  • Work closely with the Commercial Support Manager and Commercial Director to support Sales teams in the UK and Europe
  • Liaise with departments where appropriate, co-ordinate and propose business solutions which meet the needs of the customer in a timely manner
  • Ensure that progress is communicated regularly and accurately, enhancing customer service experience

Requirements:

  • Strong organisation and time management skills
  • Good I.T skills
  • Desired intermediate skills in excel
  • GCSE or equivalent in English and Maths, grades A-C
  • A-Levels are desirable
  • Autonomous and ability to work on own initiative
  • A can do attitude
  • Professionalism and confidentiality is critical
  • Ambitious and agile, comfortable with fulfilling a variety of responsibilities as required

What's in it for you?

The opportunity to work for an entrepreneurial company, full training, ongoing support, and the tools you need to grow and develop in your role, 25 days holiday, Group Company Pension Scheme, Private Medical Insurance, Dental Cover, up to 50% off an annual Pure Gym membership, Doctor at Hand (online GP service), Cycle to work scheme, Onsite parking & gym, Access to a variety of online discounts on major retailers, Employee assistance program.

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.

Equal Opportunities Employer:

Bucks and Berks Recruitment is an equal opportunities employer and is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.



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