Senior Pensions Administrator
22 hours ago
We are seeking a highly skilled and experienced Pension Scheme Manager to join our dynamic projects team. As a key member of our team, you will be responsible for providing support to existing senior associates with the production of pension increases, benefit statements, administration reports, monthly reporting, and testing of automated calculation solutions.
Key Responsibilities- Work closely with the Team Leader to ensure that all delivery promises and performance standards are achieved.
- Escalate problems and cases to the Team Leader.
- Be a point of reference on technical issues and non-standard cases.
- Challenge procedures to identify process improvements and pass on recommendations to the Team Leader.
- Check and challenge the basis of work performed by junior associates and ensure that the requested work has been undertaken.
- Coach junior associates on errors made to explain and prevent reoccurrence.
- Mentor junior associates and hold regular feedback sessions.
- Identify associate training needs and raise with the Team Leader, proposing solutions where appropriate.
- Identify performance issues and raise with the Team Leader.
- Monitor own projects and that of junior associates via the Team Planner to ensure agreed target dates are achieved.
- Take responsibility for the development of homepage and precedent documents.
- Produce test packs for automation, test, and sign off calculations for DB and DC members.
- Assist in due diligence exercises, analyzing data quality, identifying data issues, and proposing solutions.
- Monitor and manage data cleaning requirements.
- Assist and prepare large mailing projects to members.
- Scoping costs for projects outside of business as usual and monitoring the spend versus budget.
- Complaint Management.
- On a daily basis, be the main contact for an agreed list of projects and maintain and develop client relationships.
- Work with the Team Leader to improve operational efficiency and reduce costs, e.g., automation, full use of standard products.
- Provide an efficient, professional service to meet all client/members' needs and to promote the WTW brand.
- Experience of dealing with occupational pension schemes.
- Experience of coaching and supporting less experienced associates.
- Experience of working on projects an advantage.
- Excellent interpersonal skills to include good written and verbal communication.
- Good time management skills and the ability to organize and prioritize own workload.
- Able to work to a high level of accuracy.
- Customer and quality focused.
- Computer literate with experience of using Excel spreadsheets.
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Senior Pensions Administrator
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Leeds, Leeds, United Kingdom WTW Full timeWe are seeking a highly skilled and experienced professional to join our team as a Senior Pensions Administrator. As a key member of our administration team, you will play a critical role in servicing both member and client queries related to DB and some DC pension schemes.In this role, you will work closely with the Team Leader to ensure that all service...
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