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Executive Director of Leisure Operations
2 months ago
Job Title: Executive Director of Leisure Operations
Job Type: Full-time
Location: Canary Wharf, London
Job Description:
We are seeking an experienced and dynamic Executive Director of Leisure Operations to lead our high-end leisure venue in Canary Wharf. As a key member of our team, you will be responsible for ensuring the smooth operation of our 500-capacity venue, which features multiple cocktail bars, a comprehensive food and beverage offer, and a penthouse lounge.
Key Responsibilities:
- Operational Management: Oversee the day-to-day operations of the venue, ensuring high standards of customer service, cleanliness, and maintenance.
- Financial Management: Manage the venue's finances, including budgeting, forecasting, and cost control.
- Team Management: Lead a team of 5 heads of departments and 100 full and part-time staff, providing guidance, coaching, and development opportunities.
- Customer Experience: Ensure that customers have an exceptional experience, with a focus on maximizing on-site secondary revenue generation and high levels of customer satisfaction.
- Marketing and Partnerships: Work closely with the marketing team to develop and implement a targeted and seasonal marketing plan, and manage key partnerships and stakeholders.
- Performance Analysis: Collect, analyze, and present data and insights to inform revenue-enhancing alterations to operations, including opening hours, programming, and pricing.
- Health and Safety: Ensure that the venue meets all health and safety regulations and standards.
Requirements:
- Experience: Proven track record in managing a large premium leisure or hospitality business, visitor attraction, theatre, or entertainment venue in Central London.
- Leadership: Strong leadership and management skills, with the ability to motivate and develop a team.
- Financial Management: Experience in financial management, including budgeting, forecasting, and cost control.
- Customer Service: Excellent customer service skills, with a focus on delivering exceptional customer experiences.
- Communication: Strong communication and interpersonal skills, with the ability to work effectively with stakeholders, including customers, staff, and partners.
What We Offer:
- Competitive Salary: Up to £75,000 per annum, dependent on experience.
- Bonus Scheme: Quarterly KPI-related bonus of up to 20%.
- Benefits: 32 days annual leave, plus birthday off, significant discounts on food and beverage, and exceptional opportunities for career progression.
