Head of Membership and Community Development
4 weeks ago
We are seeking a dynamic and experienced professional to lead our membership team and represent The Arts Club in the highest level of luxury and professionalism.
Job SummaryThe successful candidate will be responsible for identifying and cultivating new members, developing and executing successful engagement strategies, and ensuring exceptional service and memorable experiences for our members.
Key Responsibilities- Develop and execute membership initiatives to attract new members who fit the club's ethos
- Ensure member satisfaction and utilization of the club's facilities and services
- Manage phone and email communication between applicants and members, and the membership team
- Act as the primary contact for members beyond day-to-day administration
- Organize and host exclusive events for members and prominent figures in the community
- Represent The Arts Club at external events related to hospitality, luxury, and fashion
- Attend monthly election meetings and present membership applications
- Ensure timely processing of membership renewals and new member payments
- Meet with current and prospect members to give tours and assist with membership enquiries
- Provide and analyze reports on membership trends and contribute to the production of membership forecasts and budgets
- Bachelor's degree in business, marketing, hospitality management, or a related field
- Minimum of 5 years of management experience in luxury, fashion, or a private club
- Proven track record of developing and executing successful engagement strategies
- Strong interpersonal and relationship-building skills
- Excellent communication and presentation skills
- Outgoing personality with the ability to connect with people from diverse backgrounds
- Ability to build and maintain strong relationships with members and stakeholders
- Passion for delivering exceptional service and creating memorable experiences
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