Luxury Client Relationship Director
4 days ago
We are seeking a highly experienced and dynamic Retail Luxury VIP Sales Manager to lead and manage our VIP sales operations within a premier luxury retail environment. This role will involve planning and executing business strategies, encompassing strategic partnerships, CRM and other initiatives. Drive prestige portfolio through the achievements of sales targets, new client acquisitions and project management through direct connections, luxury events and collaborations with stylist.
This is an exciting opportunity for a seasoned professional to join our team at Emilia Wickstead as a key member of the sales leadership team, working closely with the marketing, merchandising and operations teams to deliver exceptional service to high net worth clients.
Job Description
The successful candidate will have a proven track record in VIP sales management, building relationships with high net worth individuals and driving sales growth through strategic partnerships and initiatives.
Key Responsibilities:
- VIP Client Relationship Management: Develop and nurture long-term relationships with VIP customers, ensuring personalized attention and a deep understanding of their preferences.
- Sales Leadership: Drive sales strategies aimed at increasing revenue from VIP clients. Set and monitor sales targets, ensuring goals are met and exceeded.
- Exclusive Events: Plan and execute high-end in-store events and international trunk shows, private client showings and exclusive experiences to strengthen customer engagement.
- Client Acquisition: Identify and attract new VIP clients through networking, referrals and industry contacts. Proactively engage with high-net-worth individuals.
- Customer Service Excellence: Ensure that all VIP customers receive world-class service. Anticipate client needs and offer bespoke product recommendations and experiences.
- Team Leadership & Training: Manage and mentor a small team of sales associates, fostering a high-performance culture. Provide training to staff on VIP sales techniques and luxury service standards.
- Product Knowledge: Maintain a comprehensive understanding of the brand's luxury product offerings. Act as an expert in product knowledge to provide clients with insightful and tailored advice.
- Reporting & Analytics: Track and report on VIP sales performance, client acquisition and satisfaction metrics. Create CRM tools to maintain accurate records of customer interactions.
- Collaboration: Work closely with marketing, merchandising and operations teams to ensure a seamless VIP shopping experience and coordinate efforts to elevate the brand's prestige.
- Market Awareness: Stay up to date with industry trends, competitors and luxury market developments to inform strategies and maintain a competitive edge.
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