Social Housing Liaison
5 days ago
Our Commitment: Publica Group Ltd is committed to equality, diversity, and inclusion. We strive to create a workplace that reflects the diversity of our community and promotes a culture of respect and understanding.
\Housing Officer Job Description: We are seeking an experienced Housing Officer to join our team. This role involves working closely with residents, colleagues, and external partners to deliver high-quality housing services.
\Key Responsibilities:
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- Respond to resident queries and concerns in a timely and professional manner.\
- Work collaboratively with colleagues to resolve complex housing issues.\
- Provide excellent customer service to residents, ensuring their needs are met and expectations exceeded.\
- Maintain accurate records and data, ensuring compliance with regulatory requirements.\
- Promote the company's values and vision, embedding a culture of inclusivity and respect.\
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What You'll Need:
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- A strong understanding of housing policies and procedures.\
- Excellent communication and interpersonal skills.\
- Ability to work effectively in a team environment.\
- Basic IT skills, including proficiency in Microsoft Office applications.\
- An NVQ Level 3 or equivalent qualification in a relevant field.\
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