Desktop Support Services Manager

2 weeks ago


Darlington, Darlington, United Kingdom Harrogate and District NHS Foundation Trust Full time
Job Summary:

We are seeking an experienced IT professional to fill the position of Desktop Support Team Lead at Harrogate and District NHS Foundation Trust. This is an excellent opportunity for someone who wants to lead a team and contribute to the delivery of high-quality support services to our users. The successful candidate will be responsible for managing a team of technical experts, ensuring that our systems are secure, reliable, and perform as agreed. The role also involves monitoring and enforcing security measures, analyzing reasons for underperformance, and proposing measures to rectify this.

Main Responsibilities:
* Lead and manage a team of desktop technicians to deliver and improve services, mentoring and training junior staff in line with service management best practices.
* Ensure the team provides robust second-line support for the IT Service Desk, following operational processes and completing required documentation.
* Implement strategies to enhance desktop support and service desk services, monitoring and enforcing security measures to protect our IT end-user hardware and software infrastructure.
* Provide specialist support in areas such as clinical/corporate user hardware and software, analyzing reasons for underperformance and proposing measures to rectify this.

Requirements:
* High-level theoretical and practical knowledge and experience of providing hardware and software support to clinical users in mixed Windows operating systems environments.
* Excellent knowledge of PC, laptop, tablet, and mobile phone products - hardware and software, along with full, clean UK driving license and access to a vehicle insured for business mileage.
* Experience in ICT projects and involvement in IT implementation, maintenance, and support.

Benefits:
* Estimated annual salary of £52,500, taking into account the location and industry standards.
* A range of benefits, including employee recognition awards, employee assistance programs, counselling services, and fast-track physiotherapy services.
* Opportunities for professional development and growth within the organization.

About Us:
At Harrogate and District NHS Foundation Trust, we strive to provide outstanding care to patients and staff, valuing kindness, integrity, teamwork, and equality. We believe in empowering our employees to grow professionally and personally, offering them opportunities for development and advancement.
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