Store Manager Hillsborough
1 month ago
Job Title: Store Manager Hillsborough
Job Summary: We are seeking a highly motivated and experienced Store Manager to lead our Hillsborough store. As a Store Manager, you will be responsible for the day-to-day operations of the store, including managing staff, maintaining high standards of customer service, and driving sales growth.
Key Responsibilities:
- Customer Relations: Provide exceptional customer service, ensuring that customers receive a professional and quality level of service.
- Commercial and Business Acumen: Proactively seek opportunities for increased business, stay aware of competition, and support new directions and initiatives.
- Leadership and Taking Responsibility: Accountable for the day-to-day running of the store, manage staff, and ensure full adherence to company policy and procedures.
- Legislation: Ensure the correct implementation of any legislation affecting the business, including health and safety, licensing, and trading standards.
- Organisation and Planning: Plan, prioritise, and organise work to optimise the use of resources and meet deadlines.
- Maximising Resources: Operate the store in accordance with agreed targets and budgets, including sales, stock loss, stock levels, man hours, and operating costs.
- Quality Emphasis: Committed to setting and maintaining high store and personal standards, with excellent merchandising skills.
- Motivating Others: Encourage team effort, build cohesion, and maintain motivation.
- Staff Training and Development: Understand and deliver training and development needs of team members, gain willing cooperation, and provide regular feedback.
- Effective Administration: Accurately adhere to company administration systems, including cash, stock, payroll, and marketing.
- Problem Solving: Anticipate and identify problems, use analytical and investigative skills, and propose solutions.
Requirements:
- Essential: Good standard of education, including 5 GCSEs with English Language and Maths or equivalent (Grade C or above), or 1 year previous supervisory or management experience in a retail or customer-focused environment.
- Desirable: WSET Level 2 Award in Wines and Spirits, NVQ Level 3 or equivalent qualification that relates to the retail industry.
Skills and Experience:
- Essential: Minimum of 1 year experience in a customer-focused environment, excellent standard of dress and appearance, communication skills, customer-focused, personal drive, and a valid driving license.
- Desirable: 1 year previous supervisory or management experience in a retail or customer-focused environment, interest and/or knowledge of wine.
Main Points of Contact:
- Customers
- Sales Advisors/Regional Sales Developer/Regional Sales Manager/General Manager
- Marketing/Payroll/Stock/Cash Departments
- Distribution/Maintenance Personnel
Other Relevant Information:
- Must be age 18 or over
- Flexible approach to the needs of the business essential
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