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Store Manager

4 weeks ago

Royal Hillsborough, United Kingdom Winemark Full time

Job Details

Job Title

Store Manager - Hillsborough

Job Summary

We are seeking a highly skilled and experienced Store Manager to lead our Hillsborough store. The successful candidate will be responsible for providing exceptional customer service, managing store operations, and driving sales growth.

Key Responsibilities

  • Customer Relations / Selling Skills - Promote a professional and quality level of customer service to existing and new customers; assess and satisfy customers' needs and queries/problems; identify and maximize selling opportunities; ensure staff give the required level of customer service; actively achieve Company KPIs.
  • Commercial and Business Acumen - Proactively seek opportunities for increased business; awareness of competition; support new directions and initiatives; creative presentation ability of company products.
  • Leadership / Taking Responsibility - Accountable for the day-to-day running of the store and management of staff; ensure full adherence to company policy and procedures in all areas including customer relations, housekeeping, merchandising and display, security of premises, cash and stock, and administration; lead by example; use authority when necessary.
  • Legislation - Ensure the correct implementation of any legislation affecting the business (health and safety, licensing, trading standards).
  • Organisation and Planning - Plan, prioritise and organise work to optimise the use of resources and meet deadlines; schedule events/tasks and delegate effectively to staff; plan and introduce contingencies as required.
  • Maximise Resources - Operate store in accordance with agreed targets and budgets in relation to sales, stock loss, stock levels, man hours and operating costs.
  • Quality Emphasis - Committed to setting and maintaining high store and personal standards, with excellent merchandising skills.
  • Motivating Others - Encourage team effort, build cohesion and maintain motivation.
  • Staff Training and Development - Understand and deliver training and development needs of team members; gain willing cooperation; give regular feedback to team; appraise performance; encourage open communication and be constructive when confronting individuals.
  • Effective Administration - Accurately adhere to company administration systems regarding cash, stock, payroll and marketing; adopt a systematic and organised approach; check standards of accuracy; follow written and verbal instructions to company standards and be accountable for all communication within the store.
  • Problem Solving - Anticipate and identify problems; use analytical and investigative skills in problem solving and propose solutions/evaluate alternatives; take action to resolve problems in accordance with company needs.

Qualifications

Essential

  • Good standard of education to include 5 GCSEs with English Language and Maths or equivalent (Grade C or above).
  • 1 year previous supervisory or management experience in a retail or customer-focused environment.
  • Must be committed to successfully completing WSET Level 3 Award in Wines and Spirits.

Desirable

  • WSET Level 2 Award in Wines and Spirits.
  • NVQ Level 3 or equivalent qualification that relates to the retail industry.

Skills and Experience

Essential

  • Minimum of 1 year experience in a customer-focused environment.
  • Excellent standard of dress and appearance.
  • Communication skills - A proven ability to communicate effectively and professionally at all levels, both internally and externally; appreciate the target audience, select appropriate style and content, and demonstrate good written, verbal, and listening skills.
  • Customer-focused - maintain a professional level of customer service at all times; identify accurately the needs of internal and external customers and work to exceed the customer's expectations by delivering a high-quality service.
  • Personal drive and a pleasant, positive, and enthusiastic, 'can-do' attitude, demonstrating an appropriate level of motivation.
  • A good team player with the ability to lead and work in a team environment.
  • A valid driving license plus access to a car.

Desirable

  • 1 year previous supervisory or management experience in a retail or customer-focused environment.
  • Interest and/or knowledge of wine.

Main Points of Contact

  • Customers.
  • Sales Advisors/Regional Sales Developer/Regional Sales Manager/General Manager.
  • Marketing/Payroll/Stock/Cash Departments.
  • Distribution/Maintenance Personnel.

Other Relevant Information

  • Must be age 18 or over.
  • Flexible approach to the needs of the business essential - must be able to work: a full shift on a Friday and Saturday, one of which must be to close of business; a minimum of 2 evenings per week, inclusive of a Friday or Saturday (and not including Sundays) to close of business.
  • You are not assigned to a particular store and may be required to work in or transfer to another store within a reasonable travelling distance.
  • Full, valid driving license desirable.