Advice Session Worker Coordinator

2 days ago


Birmingham, Birmingham, United Kingdom CV-Library Full time

About the Role:

This is an exciting opportunity to lead and manage the advice session, taking responsibility for the delivery of high-quality services and providing clear leadership.

Responsibilities:

  • Manage the practicalities of the advice session and ensure adequate staffing and resources
  • Keep technical knowledge up to date and provide appropriate level of support and supervision to individual volunteers and staff (where appropriate) depending on their level of competence
  • Ensure remedial and developmental issues are identified and acted on to develop individuals, improve the quality of service and ensure clients do not suffer detriment due to poor or inadequate advice
  • Monitor completed case records / telephone calls and webchat by designated staff/volunteers to meet the Quality Assurance standards and service level agreement
  • Keep up to date with research and campaigns issues and ensure that this is promoted and integrated in a way relevant to the role
  • You will lead on the quality of advice within your locality and ensure that the advice given meets QAA standards, you also attend regular QAA meetings to address the quality of advice across the organisation
  • Be able to deputise in the absence of the Locality Manager and/or when needed

Vacancy Details:

The salary for this role is £27,319 per annum. This is a full-time position, working 37 hours per week. The location for this role is primarily based at Smethwick, but you may be required to travel to other locations as part of your duties.

About Us:

We are a charity committed to social justice and we value all our people. We offer a supportive culture within a charity setting that is committed to social justice.

Benefits:

  • A flexible 37 hour working week
  • Pension scheme
  • Generous holiday entitlement (26 days per year in addition to bank holidays)
  • Refer a friend/family member incentive scheme
  • Annual pay reviews


  • Birmingham, Birmingham, United Kingdom We Manage Jobs(WMJobs) Full time

    Collaborative Communication Coordinator Job DescriptionWMJobs is seeking an experienced Collaborative Communication Coordinator to support D/Deaf learners in achieving their full potential. This is a fantastic opportunity to make a real difference in the lives of our students.Key Responsibilities:Providing interpreting services to facilitate equal access to...


  • Birmingham, Birmingham, United Kingdom Midland Mencap Full time

    About the RoleWe are looking for a dedicated and passionate individual to fill the role of Children and Young People Coordinator at Midland Mencap. As part of our team, you will be responsible for leading sessions and activities for children and young people with complex disabilities in Coventry and North Warwickshire Region.ResponsibilitiesDevelop and...


  • Birmingham, Birmingham, United Kingdom iPeople Solutions Full time

    We are seeking a highly motivated and dedicated individual to join our team as a Youth Services Worker.In this role, you will be responsible for supporting social workers with specific tasks, such as parenting sessions and addressing the impact of domestic abuse on children.You will also play a key role in supporting children's wishes and feelings, promoting...


  • Birmingham, Birmingham, United Kingdom Corus Consultancy Full time

    Job Title: Social Services Coordinator - ProfessionalWe are looking for a highly skilled and experienced Social Services Coordinator to join our team at Corus Consultancy in Birmingham. The successful candidate will be responsible for assessing relatives or friends to care for children & young people when their own parents are not able to.The ideal candidate...


  • Birmingham, Birmingham, United Kingdom Adoption Is 4 U CIC Full time

    Adoption Is 4 U CIC is seeking a skilled and experienced Child Welfare Coordinator to join our team as an Adoption Agency Manager. In this role, you will be responsible for managing the agency's processes for potential adopters, overseeing initial enquiries and interviews, and managing and supervising sessional social workers undertaking adoption...


  • Birmingham, Birmingham, United Kingdom CV-Library Full time

    We are seeking a highly skilled and compassionate Frontline Support Worker to join our team.About The RoleYou will be working closely with vulnerable individuals, providing expert advice and support to help them overcome challenging situations.Main ResponsibilitiesDevelop and implement tailored safety plans for victims of domestic abuseProvide regular...


  • Birmingham, Birmingham, United Kingdom Prospero Teaching Full time

    Pastoral Support Worker with Sports FocusWe are seeking a dedicated Pastoral Support Worker to join our SEMH School in Birmingham.About the RoleThis is an exciting opportunity to work with our students and make a real difference in their lives. As a Pastoral Support Worker, you will be responsible for providing pastoral support and guidance to our students,...


  • Birmingham, Birmingham, United Kingdom DiverseJobsMatter Full time

    Job Overview:We are seeking a highly organised Training Coordinator to join our DiverseJobsMatter team. This role is crucial in ensuring the efficient coordination of training sessions, managing logistical details and updating learning materials.The successful candidate will be part of an ambitious strategy that aims to equip employees with the right...


  • Birmingham, Birmingham, United Kingdom Child Bereavement UK Full time

    Family Grief Support Worker PositionWe are seeking a dedicated and compassionate family grief support worker to join our team at Child Bereavement UK.The successful candidate will work with families who have experienced the death of a baby or child, or whose children are grieving the loss of someone important to them. Key responsibilities include managing a...


  • Birmingham, Birmingham, United Kingdom Midland Mencap Full time

    Job Summary: Volunteer Engagement CoordinatorWe are looking for a reliable and enthusiastic individual to join our team as a Volunteer Engagement Coordinator. As a key member of our team, you will be responsible for setting up equipment, maintaining a safe environment, and supporting children and young people with disabilities in our sessions.About the Role:...


  • Birmingham, Birmingham, United Kingdom CV-Library Full time

    About This OpportunityThis is an exciting opportunity to join our team as a Social Care Assistant Manager, where you will play a vital role in supporting social workers in completing assessments, providing one-to-one sessions with applicants, and ensuring they have the necessary paperwork and understanding of the process.Key ResponsibilitiesCollaboration and...


  • Birmingham, Birmingham, United Kingdom Midland Mencap Full time

    Job OverviewWe are seeking a highly skilled and experienced Children and Young People Coordinator to join our team at Midland Mencap. This is an exciting opportunity to work with children and young people with complex disabilities and lead a team of Support Workers in Coventry and North Warwickshire Region.Key ResponsibilitiesLead and facilitate structured...


  • Birmingham, Birmingham, United Kingdom CV-Library Full time

    Career Opportunities: Mental Health Support Worker - West MidlandsAs a qualified Mental Health Support Worker, you will be working with individuals who are struggling with addiction and substance misuse issues. Your role will involve providing supportive guidance, facilitating group work sessions, and performing administrative duties.In this challenging yet...


  • Birmingham, Birmingham, United Kingdom Acuity Care Group Full time

    Acuity Care Group is a leading provider of home care services, seeking a skilled Clinical Nurse Specialist to join our team as a Complex Care Coordinator.Role Overview:We are looking for a highly motivated and experienced nurse to coordinate the delivery of complex home care services in their region. This role involves working closely with multidisciplinary...


  • Birmingham, Birmingham, United Kingdom Crimson Limited Full time

    About UsCrimson Limited is a Microsoft solutions consultancy based in the West Midlands.We are seeking a Skills Matrix Coordinator to support our transformation into a skills-based organisation.As a Skills Matrix Coordinator, you will be responsible for designing, implementing, and managing the competency framework across the organisation.Key...


  • Birmingham, Birmingham, United Kingdom Clayton Davies Full time

    Job TitlePlanning & Training CoordinatorAbout the RoleThis is a key role within the wealth management firm, responsible for overseeing T&C processes and ensuring financial planners meet certification standards. The ideal candidate will have experience in managing training and development requirements and arranging CPD sessions.Key Responsibilities:Manage...


  • Birmingham, Birmingham, United Kingdom Fqps Full time

    About FqpsFqps is a specialist law firm with over 50 years of experience in combining market-leading legal expertise with a commitment to excellence. Our strong set of values inspires our people and motivates our work.Job SummaryWe are seeking a motivated paralegal to join our Local Government/Planning team as a key player in complex procurement projects,...


  • Birmingham, Birmingham, United Kingdom CV-Library Full time

    Senior Support Worker – West Bromwich Job OpportunityThis position requires a dedicated Senior Support Worker to work with individuals who need assistance to live independently. The successful candidate will have previous experience in a similar role.Job Description:Support individuals to achieve their goals and improve their quality of lifeManage...


  • Birmingham, Birmingham, United Kingdom Birmingham Churches Together Full time

    We are seeking a dedicated Refugee Support Worker to join our team at Birmingham Churches Together. As a key member of our befriending project, you will play a vital role in building relationships with refugees and asylum seekers, helping them integrate into British society.Job DescriptionKey responsibilities include:Meeting with service users on a regular...


  • Birmingham, Birmingham, United Kingdom PeoplePlus Full time

    Overview of the RoleAt PeoplePlus, we are seeking a highly skilled Administrative Coordinator to provide comprehensive administrative support across high-profile contracts. The successful candidate will be responsible for ensuring that administration systems and processes operate in a timely and effective manner, adhering to all quality standards.The role...