Advice Session Worker Coordinator
2 days ago
About the Role:
This is an exciting opportunity to lead and manage the advice session, taking responsibility for the delivery of high-quality services and providing clear leadership.
Responsibilities:
- Manage the practicalities of the advice session and ensure adequate staffing and resources
- Keep technical knowledge up to date and provide appropriate level of support and supervision to individual volunteers and staff (where appropriate) depending on their level of competence
- Ensure remedial and developmental issues are identified and acted on to develop individuals, improve the quality of service and ensure clients do not suffer detriment due to poor or inadequate advice
- Monitor completed case records / telephone calls and webchat by designated staff/volunteers to meet the Quality Assurance standards and service level agreement
- Keep up to date with research and campaigns issues and ensure that this is promoted and integrated in a way relevant to the role
- You will lead on the quality of advice within your locality and ensure that the advice given meets QAA standards, you also attend regular QAA meetings to address the quality of advice across the organisation
- Be able to deputise in the absence of the Locality Manager and/or when needed
Vacancy Details:
The salary for this role is £27,319 per annum. This is a full-time position, working 37 hours per week. The location for this role is primarily based at Smethwick, but you may be required to travel to other locations as part of your duties.
About Us:
We are a charity committed to social justice and we value all our people. We offer a supportive culture within a charity setting that is committed to social justice.
Benefits:
- A flexible 37 hour working week
- Pension scheme
- Generous holiday entitlement (26 days per year in addition to bank holidays)
- Refer a friend/family member incentive scheme
- Annual pay reviews
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