Soft Facilities Monitoring Officer

4 weeks ago


Birmingham, Birmingham, United Kingdom Venn Group Full time

We are seeking a skilled Soft Facilities Monitoring Officer to oversee the quality and compliance of Soft Facilities Management (FM) services, including cleaning, catering, pest control, and security, under the organisation's PFI contract.

The role involves leading audits, managing KPIs, ensuring adherence to national standards, and improving service delivery.

Key responsibilities include:

  • Leading and managing PLACE assessments and audits of Soft FM services
  • Coordinating and monitoring service quality, ensuring compliance with national standards
  • Managing KPI systems, performance metrics, and addressing escalated queries related to the PFI agreement
  • Ensuring organisation-wide adherence to cleanliness and food safety standards
  • Creating reports and action plans to enhance service quality, liaising with internal and external stakeholders

The successful candidate will have:

  • A degree or equivalent in Facilities Management (HNC Level or higher)
  • Experience in Soft FM services within a healthcare environment
  • Proven ability to manage service contracts, audits, and performance evaluations
  • Strong communication, leadership, and problem-solving skills
  • Knowledge of regulatory requirements and infection prevention control


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