Senior Service Liaison
4 weeks ago
Servicing Excellence at JCT600
We are seeking a skilled and dedicated individual to join our team as a Senior Service Advisor at JCT600. As a Porsche specialist, you will be responsible for delivering exceptional customer experiences, ensuring every aspect of their visit is catered for in a positive and professional manner.
Key Responsibilities:
- Provide high-quality customer service, ensuring courtesy and integrity when interacting with customers and the public.
- Assess customer requirements and advise on predicted completion times and collection arrangements.
- Progress vehicle repairs efficiently, utilizing effective communication with workshop control to meet agreed deadlines.
- Convert customer enquiries into firm bookings through effective communication.
- Keep customers informed on repair progress and completion times.
- Sell products, services, and repairs appropriately to customers' needs.
- Process completed work and take payments as necessary.
- Collaborate with the team to achieve departmental objectives and KPIs.
- Utilize dealer and manufacturer systems to capture data and maintain accurate records.
Requirements:
- A proven track record of delivering high customer satisfaction.
- A customer-centric approach with strong verbal and written communication skills.
- Advanced IT skills, with experience using databases a plus.
- Ability to work under pressure, meet targets, and deadlines.
- Strong relationship-building skills.
- A true team player.
Why Join JCT600?
We offer a competitive salary, life assurance plan, company pension, and a range of benefits, including:
- A highly competitive salary.
- A life assurance plan and company pension.
- 26 days annual leave, increasing to 28 days at 5 years' service and 30 days at 10 years' service.
- Flexible working policies.
- 26 weeks paid maternity leave and 4 weeks paid paternity leave.
- Training and leadership development programs.
- Colleague referral scheme.
- Preferential Service Rates.
- Long service reward and loyalty incentives.
About JCT600
We strive to be the best, delivering exceptional customer experiences and providing opportunities for growth and development. As a family business, we prioritize our colleagues' careers and well-being, fostering a supportive and inclusive environment.
Equal Opportunities
JCT600 is committed to equal opportunities and diversity, ensuring all candidates and employees are treated fairly and have access to opportunities without prejudice.
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