Senior Service Liaison

4 weeks ago


Leeds, Leeds, United Kingdom JCT600 Full time

Servicing Excellence at JCT600

We are seeking a skilled and dedicated individual to join our team as a Senior Service Advisor at JCT600. As a Porsche specialist, you will be responsible for delivering exceptional customer experiences, ensuring every aspect of their visit is catered for in a positive and professional manner.

Key Responsibilities:

  • Provide high-quality customer service, ensuring courtesy and integrity when interacting with customers and the public.
  • Assess customer requirements and advise on predicted completion times and collection arrangements.
  • Progress vehicle repairs efficiently, utilizing effective communication with workshop control to meet agreed deadlines.
  • Convert customer enquiries into firm bookings through effective communication.
  • Keep customers informed on repair progress and completion times.
  • Sell products, services, and repairs appropriately to customers' needs.
  • Process completed work and take payments as necessary.
  • Collaborate with the team to achieve departmental objectives and KPIs.
  • Utilize dealer and manufacturer systems to capture data and maintain accurate records.

Requirements:

  • A proven track record of delivering high customer satisfaction.
  • A customer-centric approach with strong verbal and written communication skills.
  • Advanced IT skills, with experience using databases a plus.
  • Ability to work under pressure, meet targets, and deadlines.
  • Strong relationship-building skills.
  • A true team player.

Why Join JCT600?

We offer a competitive salary, life assurance plan, company pension, and a range of benefits, including:

  • A highly competitive salary.
  • A life assurance plan and company pension.
  • 26 days annual leave, increasing to 28 days at 5 years' service and 30 days at 10 years' service.
  • Flexible working policies.
  • 26 weeks paid maternity leave and 4 weeks paid paternity leave.
  • Training and leadership development programs.
  • Colleague referral scheme.
  • Preferential Service Rates.
  • Long service reward and loyalty incentives.

About JCT600

We strive to be the best, delivering exceptional customer experiences and providing opportunities for growth and development. As a family business, we prioritize our colleagues' careers and well-being, fostering a supportive and inclusive environment.

Equal Opportunities

JCT600 is committed to equal opportunities and diversity, ensuring all candidates and employees are treated fairly and have access to opportunities without prejudice.



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