Administrative Coordinator for Client Service Requests
1 month ago
We are seeking an enthusiastic Contract Administrator to join our team at Corrigenda Group Limited, based in our Portsmouth office, with occasional visits to other offices for training and meetings.
The successful candidate will be responsible for coordinating and managing customer service requests and acting as first line support for clients.
Responsibilities will include:
- Initial handling and logging of various client requests via telephone, email, and online portals
- Answering the phone in a timely manner and directing calls / taking messages accordingly
- Liaising with and providing feedback to customers on the progress of jobs
- Liaising with external contractors
- Generating jobs on the Corrigenda CAFM system
- Relaying instructions to engineers and collating details of works in progress
- Processing and inputting worksheet information correctly onto our system
- Liaising with contract managers and engineers to ensure effective communication
- Contributing to implementing new working methods and actively participating in continuous improvement
- Updating client portals
- Raising and issuing purchase orders for materials and subcontractors
- Assisting with arranging site access & appointment bookings with clients
- Other general administrative duties
- Assisting with other work activities when required and providing team cover during holidays/sickness
Key skills and experience required for this role include:
- Previous experience working in a front-line customer advisor / helpdesk role
- Previous experience dealing with customer queries
- Excellent written and verbal communication skills
- Ability to achieve high levels of customer satisfaction
- Ability to work as part of a small team to become a 'Team Player' whilst demonstrating initiative and ability to work independently
- Attention to detail
- IT literate
- A minimum of C/4 grade in English and Math (or equivalent)
We offer a competitive salary, 31 days' annual holiday (inclusive of Bank Holidays), BUPA Cashplan, enrolment into our pension scheme, Employee Assistance Programme, refer a friend reward scheme, onsite parking, and health and wellbeing staff discount website through BUPA.
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